Terms & Conditions

Car Rental - Terms & Conditions

Age

The user must be above the age of 24 years. However, some vehicles are provided at the minimum age of 25.

Documents Required

  1. The user must have a valid driving license issued by the concerned authority.
  2. The user must bring original DL and Voter/Aadhaar/Passport at the time of delivery of the car.
  3. In case a user is unable to verify his/her identity, the booking shall be considered void.

Security Deposit

A security amount of INR 2000 for Hatchback/Sedan and INR 3000 for SUVs/MUVs is required.

Payment Terms

Full payment to be made by the user at the start of the trip along with the security deposit.

Fastag

Fastag is installed on each car. Users need to recharge via PhonePe/GPay/Paytm apps. No refund for unused balance.

Fuel

Fuel charges are to be borne by the user. The car must be returned with the same fuel level as at the start of the trip.

KM Restriction

The allowed KM limit per day is 250 KM. Extra KM charges are as follows:
Cars Extra KM Charges (INR)
Small Hatchback (Santro/Alto/Wagon R etc) 6
Medium Hatchback/Sedan (i20, Baleno, Dzire etc) 7
Sub 4m SUVs (Brezza, Venue, Nexon etc) 8
Compact SUVs (Creta, Seltos, Carens etc) 11
4×4 SUVs (THAR) 15

Damage Policy

User liability for damage is limited, but certain violations can result in full liability:
  1. Driving under the influence of alcohol/drugs.
  2. Rash/negligent driving.
  3. Off-road driving.
  4. Ignoring major vehicle issues.
  5. Misinformation in DL.
  6. Violating Motor Vehicle Act rules.

Drop Points

The user must return the vehicle at the agreed pickup location.

Rental Period

Rental is calculated on a 24-hour basis. Extra hours beyond 6 hours will be charged as a full day rental.

Extension of Rental Period

Extensions are subject to vehicle availability.

Replacement Vehicle

A replacement vehicle will be provided in case of failure, subject to availability.

Cleanliness

The car must be returned in a clean condition:
  1. No tobacco-based products.
  2. No smoking-related burns on interior parts.
  3. No food packets, bottles, or waste left inside.
A cleaning charge of INR 500 applies for non-compliance.

Cancellation & Refund

A full refund is provided for cancellations 96 hours before the trip. No refund for later cancellations.

Airport Delivery & Pickup

A charge of INR 700 applies for airport delivery or pickup (one way).

Doorstep Delivery

Charges apply based on distance from our office.

Penalties & Other Charges

  1. Over-speeding (above 110 KMPH) incurs a fine of INR 1000.
  2. Driving under influence results in full damage liability.
  3. Smoking/drinking in the vehicle incurs a INR 1000 penalty.
  4. User bears the cost of traffic challans issued during the rental period.